Frequently Asked Questions

Everything you need to know about your next-gen gaming experience.

What makes HexGaming controllers different from standard controllers?

HexGaming controllers are high-performance, customized gear featuring remappable paddles, digital triggers, and interchangeable thumbsticks designed to give competitive gamers a tactical advantage.

How long does shipping take for custom orders?

Since each controller is hand-assembled and tested, custom orders typically ship within 5 to 10 business days. Delivery time varies based on your selected shipping method at checkout.

Do you offer a warranty on your products?

Yes, all HexGaming controllers come with a 90-day standard warranty covering manufacturing defects and functional failures under normal use.

Are HexGaming controllers compatible with PC?

Absolutely. Our controllers are fully compatible with Windows PCs, though some games may require specific drivers or third-party software for full feature mapping.

What is your return policy?

We offer a 30-day return window for unused items in their original packaging. Please note that custom-built controllers may be subject to a restocking fee.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free installment plans through partners like Affirm and Klarna to make upgrading your setup easier.